Raising our game
Selling in the arts is improving but it could still learn a lot from retailers and travel companies, says Libby Penn.
Posts
A successful start
Libby Penn reveals how MAC Belfast achieved ambitious attendance targets in its first year of operation with the help of a be…
Risks worth taking?
Who really benefits from ‘pay what you can’ and ‘pay what you decide’ ticketing offers? Two organisations…
Rapid results
An innovative regional theatre has used data and cloud technology to increase ticket sales and diversify its business model, expla…
A treasure trove of data
For the London International Festival of Theatre customer data is power. Libby Penn describes how taking control over ticketing an…
Making everything easy
An easy, flexible ticketing system has boosted sales for a family show in an inflatable theatre that itself makes theatre-going an…
Expert advice on fundraising challenges
As arts fundraisers continue to put heart and soul into securing their organisations' financial future, we share four fun…
The great switchover
Switching to a new ticketing system requires a lot of meticulous planning and the actual switchover day is very very tense, warns…
Standards will support box office training
New occupational standards are set to underpin professional development in ticketing.
The source of being smart
What does working smarter in the arts sector mean? Julie Tait describes a project exploring staffing, technology and audience data…
Personal connections
Now that ticketing means interfacing with customers via websites, smartphones and social media, Roger Tomlinson reviews the advanc…
Slick ticketing
Dan Eastmond describes how the Monad ticketing system has resulted in a smoother service for customers and more marketing data for…
Ticketing without borders
A combination of technologies offers travellers the opportunity to book tickets for events at the same time as they book their tra…
Empowered ticketing
Roger Tomlinson takes a snapshot of the wide range of options available these days to arts organisations that sell tickets
Making life easy
Monad Ticketing wants to make life as easy for box office staff as it does for customers
An integrated offer
Louise Amery explains how Aberystwyth Arts Centre is working with online specialists Tincan and ticketing system supplier PatronBa…
Growing step by step
The Elgiva has found that IRIS’s ticketing and marketing systems enable the venue to enhance its technological capabilities in l…
Queue-free ticketing
Kath Mainland explains how its ticketing partner, Red61, has enabled Edinburgh Festival Fringe to solve its perennial queuing prob…
Nurturing your website
Beth Aplin gives advice on choosing and working with website developers
39 steps to relationship management
With tickets being sold at 39 theatres, ATG needs a system that will respond to customers across the UK. AudienceView is making it…
Box office blues?
Beth Aplin reveals eight things every chief executive should know about their ticketing system
Spoiled for choice?
Roger Tomlinson introduces our special ticketing feature, and surveys the range of ticketing and marketing systems on offer in the…
Where do we go from here?
John Pinchbeck reviews international trends and initiatives in ticketing
Ticketing systems – who does what?
We asked AP readers about their ticketing systems. This is what we found out… • 21% always use ticketing transac…
