Dynamic disaster? Lessons from the Oasis ticketing row

Screengrab of Ticketmaster Oasis sale
12 Sep 2024

With headlines raging around Ticketmaster and Oasis, will there be fallout for arts organisations that price dynamically? Robin Cantrill-Fenwick thinks it’s time to get ahead of a growing conversation.

What the arts can learn from LEGO

Lego bricks
30 May 2024

We've come a long way from the difficulties of recent years, and some key metrics are starting to show a positive trend. But we’re not out of the woods yet, writes David Reece

Weathering the cost-of-living storm across the UK

Storm clouds and lightning
08 Dec 2022

Research rings warning bells about the potential effects of the cost-of-living clouds rolling in across all four nations. Anne Torreggiani asks how we can brace for impact and support communities? 

What does your pricing say about you?

09 Mar 2022

Pricing is an overlooked form of communication. As soon as a price is placed on something, it sends out a message about the product, says David Reece

Oasis drop dynamic pricing for US tour

30 Sep 2024

Rock band Oasis has said it will not use dynamic pricing when tickets go on sale for the US leg of its tour following widespread backlash over the cost of tickets.

The BBC reports that in a statement announcing dates in the US, Canada and Mexico, the group's managers said they wanted to "avoid a repeat of the issues" faced by fans in the UK and Ireland.

When the band's UK dates went on sale, some fans were charged more than £350 for tickets with an initial value of £150.

The UK's competition regulator has launched an investigation into whether Ticketmaster breached consumer protection law.

"It is widely accepted that dynamic pricing remains a useful tool to combat ticket touting and keep prices for a significant proportion of fans lower than the market rate and thus more affordable," the statement issued by the group's managers said.

"But, when unprecedented ticket demand (where the entire tour could be sold many times over at the moment tickets go on sale) is combined with technology that cannot cope with that demand, it becomes less effective and can lead to an unacceptable experience for fans."

Commercial activity 'largest income stream' for cultural organisations

A box office
30 Sep 2024

Study finds evidence that cultural organisations are benefitting from variable pricing and experimenting with new approaches to ticketing and audience engagement.

Theatre launches half-term 'pay what you can' scheme

19 Sep 2024

Norwich Theatre is offering a creative programme for children that will be accessible on a 'pay what you can' basis.

Aimed at children aged seven to 15, the scheme, which runs during the October half-term, will include a range of activities such as dance workshops and acting classes in the theatre's two studios.

"We believe that creative experiences should be available to all," said Sam Beal, Creative Engagement Project Manager.

"The arts enrich lives, inspire creativity, and bring us together as a community. We want everyone, regardless of their financial situation, to have the opportunity to enjoy these enriching experiences.

"We hope this will make it easier for every family to experience the joy of creativity together this half term."

Coldplay to donate 10% of show earnings to grassroots venues

Coldplay onstage at Global Citizen Festival in Hamburg in 2017
17 Sep 2024

Coldplay's UK stadium shows will also see priority for local residents and a limited number of 'affordable' tickets.

Royal Exchange cancels show’s entire run

16 Sep 2024

Royal Exchange Theatre in Manchester has cancelled all performances of its production of A Midsummer Night's Dream after “a number of issues”.

Due to run from 12 September to 12 October, the production, set in the “vibrant tapestry of Manchester’s contemporary rave scene”, was initially postponed due to “ongoing technical reasons”.

Manchester Evening News also reported that an injury to a cast member contributed to the decision.

In an email to ticket holders offering them a refund, the Arts Council England National Portfolio Organisation said, "There have been a number of issues with the production.

"Every effort was made to get the show on. We apologise to all customers who had bought tickets and will issue immediate refunds."
 

Oasis ticket sale may have breached consumer law

Image of Oasis performing
12 Sep 2024

Ticketmaster and Oasis are being urged to refund the difference between the initial cost of tickets and the price some buyers paid because of dynamic pricing, which more than doubled the cost in some instances.

Government to investigate ticket touting

Daytime Wembley Park Boulevard street view, Taylor Swift's Eras Tour In England: a popular photo spot for Taylor Swift fans on the Spanish Steps At Wembley Stadium
20 Aug 2024

Labour government says it will introduce consumer protections on ticket resales and ‘put a stop’ to ticket touting.

Theatre alerts audiences over increase in ticket scams

Worried woman with smartphone and debit card
08 Aug 2024

A regional theatre has warned that its audience members are increasingly being targeted in social media scams selling fake tickets.

IT outage shows ‘resilience’ of arts and culture professionals

A senior Caucasian man is at the box office holding up his phone as the cashier is scanning the qr code
23 Jul 2024

Arts organisations have reported a swift recovery after a global IT outage, which meant many were unable to sell tickets. 

IT outage hits arts and culture sector

Clockwise from top left: The Southbank Centre, British Museum. National Theatre, The Globe
18 Jul 2024

Arts and culture organisations among industries worldwide affected by major IT outage.

Theatre's £3.5m revamp to be financed by ticket levy

11 Jul 2024

Ipswich Borough Council has announced plans for a £3.45m renovation of the city’s Regent Theatre to be completed by December 2025.

If approved, the project would be financed by a 20p restoration levy added to tickets, to be introduced from 5 August.

The renovation will include the installation of a lift, improvements to accessibility, larger bars and foyer areas, and updates to the canopy over the front doors.

It is the second phase of improvement works, the first part of which was completed last year with changes made to car parks, dressing rooms, backstage areas, and catering facilities.

A report set to be presented to the council's executive committee on 16 July said the project "will ensure that the Regent Theatre remains at the forefront of Ipswich’s visitor economy for many years to come."

Quarter of Brits have not visited the theatre

30 May 2024

Norwich Theatre launches three-part payment plan after research finds affordability represents a barrier for many potential theatregoers.

Music Venue Trust announces 'Artist Pledge' campaign

21 May 2024

Music Venue Trust (MVT) has launched a new campaign calling on musicians to support grassroots music venues.

'The Artist Pledge' is asking for artists to make a commitment to give back to small venues at a point in their careers when they are headlining arenas.

Toni Coe-Brooker at MVT said the campaign is “asking artists today to stand with all of us in the grassroots sector as a show of solidarity".

He added it was important for everyone working with artists – managers, agents, promoters and venues – "to find a way to send financial support back down the pipeline”.

More than 45 artists have so far pledged support, including Frank Turner, snake eyes, The Luka State, Sister, Red Rum Club and Vigilantes.

MVT said that in 2023, 16% of the UK’s grassroots music venues closed or ceased to programme new music due to financial issues such as energy costs, rent and rates.

The charity wants every concert ticket sold at arena and stadium level to contain a levy to provide financial support to the grassroots sector.

Artists can sign the pledge at www.musicvenuetrust.com/the-artist-pledge.

Proms reports record online sales amid queuing system 'chaos'

Conducter Vasily Petrenko
20 May 2024

Disappointed music fans have vented their frustration at Royal Albert Hall's online ticket booking system branding it 'an absolute shambles'.

MPs back ticket levy to support grassroots music

A music performance at a grassroots venue
14 May 2024

Culture, Media and Sport Select Committee says it wants big arena operators to establish voluntary ticket levy scheme by September.

The art of the turnaround

Image of Watershed in Bristol
18 Apr 2024

In light of the huge challenges that so many arts and culture organisations have faced in recent years, Watershed’s Clare Reddington shares five ‘rules’ for turning your organisation round.

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